This project was a course work and the main idea was to create uses for a new technology that didn't have applications yet. Soft Scan is a service design concept that was created in a group including me, Helmi Korhonen and Robin Godwyll.
SoftScan is a service design concept that is created for a new technology called AMRI (it stands for Accessible Magnetic resonance imaging), which is being developed by a research group in Aalto University. The technology provides an easier and more affordable way for MRI imaging. It´s portable and doesn't require a specific area to be used, it has great possibilities for a new kind of accessibility in medicine.
We as a group saw a lot of potential for the AMRI considering it´s “friendly” aspects, as it is not frightening to use nor be used on you. SoftScan is a hypothetical concept centering very much around the idea of soft skills. Its core idea stems from the non-threatening physical and functional aspect of the AMRI machine itself, a unique asset in the MRI market, which should be held in high regard.
The service experience is a continuum in which soft skills are present every step of the way; not only in how nurses handle patients, but also in how the AMRI provider is present for its customers, and through various touch points within the service system.
In our example the SoftScan concept is situated at refugee camp, it is an extreme scenario. It presents challenges due to its hostile location, challenging infrastructure, communication, treatment and the mental state of patients. We saw it as a good way to explain the best possibilities of the service. Though SoftScan, thanks to its universal nature, is applicable to other situations and more stable settings as well, for example sport events, natural disasters or other crisis areas. It’s core can be implemented into almost any place where an MRI scan is needed.